FAQ - JUPITERSECRET

If you have any questions, please contact us at support@jupitersecret.store

1.Do I need to open an account in order to shop with you?

No, you don’t need to. You can make purchases and check out as a guest everytime.

2.How do I /create an account?

Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal particulars.

3.How do I order?

Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.

4.How do I pay for my orders?

We accept payments via Paypal and all major credit and debit cards such as Mastercard, VISA and American Express.

5.Can I amend and cancel my order?

Unfortunately we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it.

6.I have a discount code, how can I use it?

✅ Find the "Discount Code/Coupon" input box in the shopping cart or checkout page

✅ Paste or enter your unique code (case sensitive!)

✅ Click the "Apply" button to enjoy the discount immediately!

|Complete payment

Check whether the order total has been updated, and make a safe payment after confirming that it is correct.

⚠️ FAQ

🔹 Invalid prompt? Check spelling/expiration date/whether it is used in combination

🔹 Applicable only to some products? Check the activity rules description

7.I have problems adding items to my shopping cart?

You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”.

8.Why can't I use Apple Pay and Google Pay?

Apple Pay and Google Pay have usage requirements for consumers. The following conditions must be met before they can be used:

1. Apple Pay usage conditions: You need to make payments in the Safari browser, use the Apple ID, and have a card bound to the Apple wallet in the corresponding Apple ID.

2. Google Pay usage conditions: You need a Chrome browser and a real and valid card bound to the Google Pay wallet.